# Help Center

> POS Time Tracker Help Center

## Getting Started

- [Quickstart Guide: POS Time Tracker](https://help.postimetracker.com/en/articles/9783358-quickstart-guide-pos-time-tracker.md): POS Time Tracker helps your staff clock in/out and record breaks directly in Shopify POS, while managers review activity and run payroll reports in Shopify Admin.

## Schedules & Staff Portal

- [Create and Publish Staff Schedules](https://help.postimetracker.com/en/articles/13704876-create-and-publish-staff-schedules.md): POS Time Tracker Scheduling lets you plan shifts by location, estimate labor costs, and publish schedules so staff can view them in the staff portal and on Shopify POS devices.
- [Schedule Smart Tile: “My Schedule”](https://help.postimetracker.com/en/articles/13704932-schedule-smart-tile-my-schedule.md): The Schedule smart tile lets staff view their upcoming published shifts directly in Shopify POS.
- [Staff Portal: View Your Schedule](https://help.postimetracker.com/en/articles/13709614-staff-portal-view-your-schedule.md): The Staff Portal lets staff view their upcoming published shifts in a browser.

## Shifts, Breaks & Timesheets

- [Creating & Editing Shifts](https://help.postimetracker.com/en/articles/10029870-creating-editing-shifts.md): Learn how to create shifts or modify entries for an existing shift
- [View Activity \(Staff Timesheet\)](https://help.postimetracker.com/en/articles/12029557-view-activity-staff-timesheet.md): Staff can review their your own shifts, work hours, and break times directly in Shopify POS.
- [How Do Staff Record Breaks?](https://help.postimetracker.com/en/articles/11333271-how-do-staff-record-breaks.md): Employees can now log breaks directly in POS Time Tracker—no more clocking out and back in.
- [Staff Detail Page](https://help.postimetracker.com/en/articles/13896948-staff-detail-page.md): Use the Staff Detail page to review a team member’s shift history, update their hourly rate, and export shift data as a CSV or Print/PDF.
- [Set a Maximum Break Limit per Shift](https://help.postimetracker.com/en/articles/15545622-set-a-maximum-break-limit-per-shift.md): Limit how many breaks staff can start from Shopify POS during a single shift.

## Staff Access & Permissions

- [How to Deactivate \(or Remove\) a Staff Member](https://help.postimetracker.com/en/articles/10507398-how-to-deactivate-or-remove-a-staff-member.md)
- [Why is the Smart Tile Disabled for Some Staff?](https://help.postimetracker.com/en/articles/11953401-why-is-the-smart-tile-disabled-for-some-staff.md): Make sure your staff have the correct POS permissions to use the Smart Tile
- [How to Add a Staff Member?](https://help.postimetracker.com/en/articles/10858529-how-to-add-a-staff-member.md): POS Time Tracker uses Shopify staff. You do not create staff members inside POS Time Tracker.

## Locations & Time Settings

- [How to Set Your Preferred Time Zone](https://help.postimetracker.com/en/articles/11110181-how-to-set-your-preferred-time-zone.md): Your preferred timezone controls how times are displayed across POS Time Tracker, including reports and scheduling.
- [How to Change the Date Format in POS Time Tracker](https://help.postimetracker.com/en/articles/11778316-how-to-change-the-date-format-in-pos-time-tracker.md): The date format setting controls how dates and times are displayed across Shopify Admin and Shopify POS.
- [How to Add a Location?](https://help.postimetracker.com/en/articles/10507114-how-to-add-a-location.md): POS Time Tracker locations come from your Shopify locations. You do not create locations inside POS Time Tracker.

## Overtime & Exports

- [How to Track Weekly Overtime Hours](https://help.postimetracker.com/en/articles/13563656-how-to-track-weekly-overtime-hours.md): Split regular vs. overtime hours in reports, and calculate overtime pay at 1.5×.
- [Export Payroll Hours to ADP Workforce Now \(WFN\)](https://help.postimetracker.com/en/articles/13602614-export-payroll-hours-to-adp-workforce-now-wfn.md): Use the ADP WFN Export to generate a payroll-ready CSV directly from your Daily Summary report.
- [Export Payroll Hours to Paychex](https://help.postimetracker.com/en/articles/15089928-export-payroll-hours-to-paychex.md): POS Time Tracker can generate a Paychex export from the Daily Summary report on the Enterprise plan.

## Troubleshooting

- [How to Resolve "There was an error fetching your status" on POS device](https://help.postimetracker.com/en/articles/10335870-how-to-resolve-there-was-an-error-fetching-your-status-on-pos-device.md): Step-by-step solutions to fix status fetching issues on Shopify POS.
- ["App failed to load" on Smart Tile](https://help.postimetracker.com/en/articles/10335994-app-failed-to-load-on-smart-tile.md): Update Shopify POS to resolve the "App failed to load" error

## Billing & Account

- [Understanding POS Time Tracker Plans](https://help.postimetracker.com/en/articles/10193008-understanding-pos-time-tracker-plans.md): Learn about the plans available, including how staff limits impact your subscription, and what features each plan offers.