WHAT THE SCHEDULE TILE SHOWS
Upcoming published shifts (next ~2 weeks)
Shifts grouped by day
Total scheduled time per day
Shift details (start/end time, location, notes)
Staff only see their own shifts.
Draft schedules are not shown. Only published schedules appear.
HOW TO ADD THE SCHEDULE TILE TO SHOPIFY POS
You can add the tile per device, or remotely using Shopify’s Smart Grid editor.
Open Shopify POS.
Go to the Home screen (Smart Grid).
Add the POS Time Tracker Schedule tile (subtitle: “My Schedule”).
HOW STAFF USE IT
In Shopify POS, tap the “My Schedule” tile.
Review upcoming shifts.
You’ll see “No upcoming published shifts.” if there are no shifts.
TROUBLESHOOTING
I see “There was an error fetching your schedule.”
Read the red detail message below the error.
If it begins “Shopify POS could not provide the current staff member.”, update Shopify POS to the latest version, then close and reopen it.
Open My Schedule again. If the message continues, contact support.
For other session, staff, or location details, follow Error fetching your status on POS device. The same recovery guidance applies to the schedule tile.
I see “No upcoming published shifts”
Confirm the schedule is published (not just saved as a draft).
Confirm the staff member has shifts assigned in the published schedule.
Confirm the staff member is logged into Shopify POS as the correct staff account.