If a staff member sees the POS Time Tracker Smart Tile grayed out or unresponsive in Shopify POS, it’s most likely due to missing app permissions. In order for the tile to work, the staff member must be assigned a POS role that has permission to use apps.
How to Fix
To enable the POS Time Tracker Smart Tile for your staff, follow these steps:
1. Go to Shopify Admin
From your Shopify Admin, navigate to:
Point of Sale > Staff > Manage POS Roles
2. Edit the Staff Member’s POS Role
Choose the POS role assigned to the staff member. If they don’t have a role yet, you’ll need to create one.
3. Enable App Permissions
Ensure the following setting is turned on:
“Use apps that work with Shopify POS” → Set to “Allowed”
This permission allows the staff member to open and use apps like POS Time Tracker directly from the Smart Tile.
4. Save and Assign the Role
After enabling the permission:
Click Save
Make sure the staff member is assigned to this role
Changes take effect immediately. The staff member may need to close and reopen the POS app to see the tile become active.
Still Having Issues?
Watch our step-by-step video guide for resolving this issue:
If the issue persists after updating the POS role, contact support and we’ll help you troubleshoot further.