Overview
If you encounter the error message "App failed to load" when attempting to use the POS Time Tracker Smart Tile on Shopify POS, it typically indicates that your Shopify POS application is outdated. This guide provides step-by-step instructions to update Shopify POS, which should resolve the error.
Step 1: Open the iOS App Store on Your Device
Locate and tap the App Store icon on your iPad or iPhone.
Step 2: Search for Shopify POS
In the App Store, tap the Search tab at the bottom of the screen.
Type "Shopify POS" into the search bar and press Enter or tap the Search button.
Step 3: Update the Shopify POS App
In the search results, locate the Shopify POS app.
If an update is available, you will see an "Update" button next to the app. Tap "Update".
If you don’t see an "Update" button, it means your Shopify POS app is already up-to-date.
Wait for the update to download and install. Ensure you have a stable internet connection during this process.
Step 4: Verify the Update
Once the update is complete, open the Shopify POS app.
Log in with your admin credentials if prompted.
Launch POS Time Tracker Smart Tile within Shopify POS to ensure the "App failed to load" error no longer appears.