Overview
If you encounter the error message "There was an error fetching your status" when opening POS Time Tracker on Shopify POS, it typically indicates an issue with app permissions for the admin user. This guide will help you understand the cause of the error and provide step-by-step solutions to resolve it.
Cause of the Error
The error occurs when the admin user who initially signed into Shopify POS on the POS device to set up the store does not have or no longer has the correct app permissions to access POS Time Tracker.
Important Notes:
This refers to the admin user who signs into Shopify POS using an email and password.
It does not apply to staff members who use a PIN to start a session on the POS.
Only admin users have the capability to sign into Shopify POS with an email and password to set up the store.
Solutions
To resolve the "There was an error fetching your status" error, follow these two main solutions:
Add App Permission for POS Time Tracker to the Admin User in Shopify Admin
Log Out and Log In with an Admin Account that Has POS Time Tracker Permissions
Solution 1 - Add App Permissions to Admin User
Solution 1 - Add App Permissions to Admin User
Step 1: Log into Shopify Admin
Open your web browser and navigate to your Shopify Admin dashboard.
Step 2: Navigate to Users and Permissions
From the Shopify Admin dashboard, go to Settings located at the bottom left corner.
Click on Users and permissions.
Step 3: Select the Admin User
In the Users and permissions section, locate and click on the admin user who initially set up Shopify POS on the POS device with an email and password.
Step 4: Edit App Permissions
Scroll down to the App permissions section within the admin user's details.
Ensure that POS Time Tracker is listed and is checked.
Step 5: Save Changes
After updating the permissions, click Save to apply the changes.
Solution 2 - Log In with an Admin User that has App Permissions
Solution 2 - Log In with an Admin User that has App Permissions
Step 1: Open Shopify POS on Your iPad
Launch the Shopify POS app on your iPad.
Step 2: Log Out of the Current Session
In the Shopify POS app, navigate to the "More" tab and select Settings.
Select Log Out to sign out of the store.
Step 3: Log In with Admin User (with App Permissions)
After logging out, you will be prompted to sign in again.
Enter the admin email and password that has the POS Time Tracker app permissions.
Step 4: Verify POS Time Tracker Access
Once logged in, open POS Time Tracker to ensure that the error "There was an error fetching your status" no longer appears.